Or, if you have a network connection, refresh your window to automatically go back Online. i need to remote control my android device (i'm trying with s8, huawei p8 and samsung j3) and on all of this devices i got the SAME PROBLEM i start teamviewer host (i cannot put hands on device cuz i'm really far) and for some minutes the connection is ok, after some time the connection runs out. In the Data Source menu select Setting menu tap on Data source is offline to go back Online.Switch back the data source to online mode: For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices Download the free TeamViewer QuickSupport app from Google Play or Apple Store. Tap on the option Data source is online to activate the Offline mode of your current data source.In the Data Source menu select Settings.Note: You can ignore the trusted device request you have received via e-mail, as you have confirmed it via the TeamViewer Remote Control app. Your device has now been added as a trusted device.
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